I am a results-oriented instructional designer with 13 years of creating interactive, innovative, and informative learning experiences. Throughout my career, I have focused on designing just-in-time learning solutions which provide quality outcomes people need for ongoing success. I am passionate about challenging myself to grow by proactively researching training industry trends and broadening the skillsets I have acquired through my lived experiences.

WORK EXPERIENCE

Instructor of Career and Technology Education 11/2012 – Present
Cypress-Fairbanks ISD, Houston, TX

• Developed and facilitated 7 industrial sewing machine safety, maintenance, and usage trainings in 3 months for 50 learners, reducing the workflow completion time by 10%

• Implemented goal-setting and performance improvement plans to achieve a 24% passing rate increase on the ServSafe Food Handler certification program in 2 months with 43 learners

• Designed and delivered more than 100 ILT modules for a new course over the span of 1 year, increasing the course adoption rate from 1 campus to 8 out of 10 campuses

Instructional Designer - Freelance 09/2022 – 01/2023
The Response Group, Cypress, TX

• Partnered with managers and subject matter experts to storyboard and develop a job aid and an Articulate Rise course for 90 employees over 3 months

• Conducted a needs analysis and formulated a performance goal for accurate safety management processes to increase by 90% by January 30, 2023, as internal personnel learns the Response Ready program

District Curriculum Writer 05/2020 – 05/2021
Cypress-Fairbanks ISD, Houston, TX

• Analyzed, reformatted, and designed over 350 ILT, vILT, and eLearning lessons/modules in alignment with learning and performance objectives, offered at 13 campuses, impacting more than 1000 learners over 1 year

• Managed, prioritized, and created planning documents for 15 employees over 25 weeks, linking training plans to videos, exercises, mini-lessons, and assessments housed within an LMS, reducing employee workload by 13%

• Curated and created over 20 FAQs/troubleshooting documents (job aids) and videos for an LMS platform implementation in 1 week for 1840 individuals

Sales Account Manager 10/2010 – 10/2012
Educational Products, Inc., Houston, TX

• Managed, problem-solved, and supported 116 customer accounts throughout Texas, Massachusetts, Rhode Island, and New York by having a customer-first mentality, which generated a retention rate of 97% and above for two years

• Captured more than 20 new customer accounts per year by building service offerings to optimize customer success, exceeding prospecting expectations by 25% 

• Organized the development, sale, and delivery of school supply packages with 3 of our most prominent regional clients, impacting over 5000 families per year

• Articulate Rise 360

• Vyond

• WeVideo

• Adobe Illustrator

• Adobe XD